Skip to main content
 

Privacy Policy

 
 

Effective Date: February 14, 2020

This Privacy Policy describes how CVS Kidney Care, LLC ("CVS Kidney Care," "we" or "us") may collect information about you through your interactions with us, or on our websites and mobile applications (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy.

We may change this Privacy Policy. The "Effective Date" legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 

Who May Use the Services

We do not knowingly collect personal information online from any person we know to be under the age of 13, and we instruct users under 13 not to send any information to or through the online Services without their parents’ consent.

The online Services are designed for users from, and are controlled and operated by us from, the United States. By using the Services, you consent to the transfer of your information to the United States or storage of your information in the United States, which may have different data protection rules than those of your country.

 

The Personal Information We Collect

We want you to understand how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate or contact you. We may collect and store your personal information when you provide it to us or to our service providers. Some examples of personal information we collect and when we collect it include:

  • Contact information: CVS Kidney Care collects personal information from Website users who are interested in receiving information about our products or services, such as e-mail alerts, newsletters and other notifications.
  • Surveys: From time to time, CVS Kidney Care requests information from you via surveys on the Website. Participation in these surveys is voluntary, and the information collected is used in accordance with this Privacy Statement. You may contact us regarding any survey as set forth under "Contact Information" below.

If you choose not to provide your personal information to us, we may not be able to provide you with requested products, services or information.

If you submit any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may combine the information collected from you through the Services with information we receive from and about you from other online and offline sources, such as our stores, and we use the combined information in accordance with this Privacy Policy. Our goal is to offer you content, advertisements, products and services that are most likely to appeal to you.



Use and Disclosure of Personal Information

We use your personal information to respond to your requests, such as to send you email alerts, send you newsletters and provide you with related customer service. We may also use your information to send marketing communications and administrative information to you, including through the use of push notifications in our apps.

We may use and disclose your personal information to provide and coordinate the treatment and services you receive.

We may disclose your personal information to other third parties, such as pharmacies, doctors, hospitals and other health care providers to assist them in providing care to you or for your care coordination. In some instances, uses and disclosures of your personal information for these purposes may be made through a Health Information Exchange or similar shared medical record or system.

We may use your personal information to personalize your experience on the Website and when interacting with us, including by presenting products and offers tailored to you, and for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing our Services and new products and services, determining the effectiveness of our educational, awareness or promotional campaigns, and operating and expanding our business activities.

In the event that CVS Kidney Care or some or all of our business, assets or stock are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security, or to the extent we engage in business negotiations with third parties, personal information may be transferred to or shared with third parties as part of any such transaction or negotiation in a manner permitted by the Health Insurance Portability and Accountability Act (HIPAA).

To the extent permitted by applicable law, we may provide personal information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.

We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery and auditing.

If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you or others.

We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.

We may use and disclose information that does not personally identify you (including the information described under "Cookies and Other Technologies" below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.

We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined.



Social Media

We may use and disclose your personal information to facilitate social media sharing functionality that you initiate. If you choose to connect your social media account (e.g., Facebook, Twitter, Pinterest) with your Services account or otherwise engage in social sharing on the Services, your personal information may be shared with your friends, contacts or others associated with your social media account, with other Services users and with your social media account provider. By connecting your Services account and your social media account or contacting us via social media, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site's privacy policy.

For example, if you utilize a social media feature such as the Facebook "Like" button, Google Plus, Pinterest or a Twitter widget, these features may collect information about your IP address and which page you're visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as where they live, or have expressed an interest in shopping for cosmetics on our mobile site. We do not share any of your personally identifiable information, including your shopping history or health information, with social media platforms. See the policies of each social media platform for additional information about these types of ads, including how to manage your display settings for these ads.

 

Links

The Services may contain links to, or otherwise make available, third-party websites, services or other resources not operated by us or on our behalf ("Third Party Services"). These links are provided as a convenience only and do not constitute an affiliation with, or an endorsement or sponsorship of, the Third Party Services. Specifically, the tools and resources section available on the site in connection with the Services are links to Third Party Services.

Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information. We recommend that you review the privacy policy of any third party to whom you provide personal information online.

In addition, we are not responsible for the information collection, use, disclosure or security policies and practices of other organizations, such as Apple, Google, Microsoft, RIM or any other app developer, app provider, operating system provider, wireless service provider or device manufacturer.

 

Information from Other Sources

We may collect data about you from publicly available sources to personalize your experience. We may also obtain data provided by third parties. For example, we may obtain information from companies to improve the accuracy of the information we have about you (e.g., adding your zip code to your address information). This improves our ability to contact you and increases the relevance of our offers and communications to you.

 

Security

We seek to use reasonable physical, technical and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the "Contact Information" section below.

You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.

 

Cookies and Other Technologies

Like many other websites and online services, we collect information about Services traffic and usage patterns through the use of cookies, Web server logs, and other similar technologies. We use this information for various purposes, such as to ensure that the Services function properly, to facilitate navigation, to personalize your experience, to understand use of the Services, to diagnose problems, to measure the success of our marketing campaigns and to otherwise administer the Services.

Cookies are small computer files we transfer to your computer's hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.

Our use of cookies also allows us to collect and retain certain information about a website user, such as the type of Web browser used by our customer. Reviewing our Web server logs and our customers' use of our site helps us to, among other purposes, statistically monitor how many people are using our site and for what purpose.

Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.

We may use Adobe Flash Local Stored Objects ("LSOs") and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.

 

Tracking/Third-Party Advertisers

We do not respond to browser do-not-track signals.

We may use analytics providers that use cookies, pixel tags and other similar technologies to collect information about your use of the Services and your use of other websites or online services.

 

Fraudulent Sites, Spam & Phishing

Please be aware that there may be fraudulent websites that illegally use CVS Kidney Care logos and other aspects of the CVS Kidney Care brand. CVS Kidney Care is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.

These sites have not been authorized by CVS Kidney Care to use our name, and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, you should, to help protect your privacy, avoid replying to it or forwarding it to other people.

In addition to our official websites, CVS Kidney Care works with a number of third parties that host websites and micro-sites that provide information and services to our customers. If you are concerned that a website or an email may be fraudulent, please contact us by phone at 1-866-443-0933 (TTY: 711) with your concerns.

 

Your California Privacy Rights

If you are our customer and a California resident, you may request that we provide you with certain information about the entities with which we have shared our customers' personal information for direct marketing purposes during the preceding calendar year. To do so, please write to us at Privacy.Officer@CVSHealth.com.

 

Contact Information

If you have any questions or concerns about this statement, or about the way your information is collected and used, please call us toll-free at 1-866-443-0933 (TTY: 711).

If you have any questions about the content of this Privacy Policy, please contact the CVS Health Corporation Privacy Office at the following address:

CVS Health Corporation
1 CVS Drive
Woonsocket, RI 02895
1-866-443-0933 (TTY: 711)

We’re here to help

icon-learn_more.svg

Browse FAQs

Learn more about how we're making a difference.

icon-conversation.svg

Contact us

Share your comments, questions or feedback with us.

 

Legal notices

Aetna and CVS Pharmacy® are part of the CVS Health family of companies.

 

icon-hand_1.svg

Help fight kidney disease

Show your support with a donation to the National Kidney Foundation.

Donate now